Terms of sale


The General Terms and Conditions contained in this document are applicable to all commercial transactions made through the website www.jsoriasis.es which is owned by Soler Gramage S.L. NIF. B98640493, located  at c / Camino de la Purisima, calle  Cubelles No. 38, 46870, Ontinyent (Valencia), hereinafter Jsoriasis.

Purpose and Activity

Jsoriasis is dedicated to online sales of handmade products. 


 All prices stated in the website Jsoriasis have applied the 21% I.V.A.


Updating the website referred to recruitment:


Jsoriasis reserves the right to make changes and updates on products, prices, promotions and other conditions contained in www.jsoriasis.es

Jsoriasis within your means, ensures that the information provided on the website is accurate and no typographical errors appear. In case any typographical error, oblivious to the Jsoriasis will occur will proceed to its immediate correction. If it happens that a customer decides to make a purchase based on an error of this type Jsoriasis will inform you immediately of such error, both parties may rescind the purchase without any cost and always when justifying the existence of such an error.


Delivery methods

The products will be sent to the address set by the customer in the registration form orders. Orders whose delivery address is a PO box, not be sent COD. Products purchased through the website Jsoriasis will be sent by: private transportation, courier and logistics agencies or Post Office. Within entraga will be about 24/48 working hours if stock in the store, otherwise it could take 3 to 5 working days and will inform entraga day via e-mail. Shipping / transport. Orders are shipped by transport agencies arranged by Jsoriasis to the delivery address set in the order. Jsoriasis pays a part of the shipping costs to get you shopping. The shipping cost is FREE on the following conditions:

Peninsula: In all cases, shipping is free.

Balearics: In all cases, shipping is free.

Andorra: In all cases, shipping is free.

Canary Islands, Ceuta and Melilla: Shipments to the Canary Islands, Ceuta or Melilla are not accepted.

Rest of the world: For the rest of the world to contact us to make a budget.


If you receive a product damaged during transport, you must tell the incidence only by email to info@jsoriasis.es within a maximum of 24 working hours from the time of receipt of miso. Taxes All prices include taxes Jsoriasis. The purchasing system is subject to the laws in force in Spain, therefore all items that are offered carry "including taxes." The sales transactions are deemed to be made in the tax address Jsoriasis, c / Camino de la Purisima, Street Cubelles No. 3, 46870, Ontinyent (Valencia).


Payment options

Cash on Delivery If you check this box, we will send the order by our usual channel, and the amount of product purchased the messenger at the time of delivery of the package will be paid.

Wire transfer The total order is paid in advance by bank transfer or deposit in our bank account. We ship the order to receive the transfer in our bank account, we do not accept sending the receipt to accelerate the output of the package; Remember that if you make admission to different bank, the transfer will take to reach us 24h / 48h. In the transfer must indicate the order number and name. Our bank details are also displayed at the end of the order and sent by e-mail at the end of the process.

Bank data:

BANCO POPULAR  Account : IBAN: ES25 0075 0492 2306 0025 8738

Beneficiary: Soler Gramage, S.L.

Credit card Visa, Mastercard, American Express: The easiest way to place your order, pay more easily and quickly. The company is not responsible for the service fees you have to pay to any bank for payment, these being fully paid by the customer. When returning the product, not made the purchase or for any other reason, the fees will not be paid to him.

Paypal The most widely used internet shopping method, make payment quickly through your paypal account.


Returning a product.

 1. In case of return for any reason outside the company. The products shown in our store are backed by major firms. Offering the highest quality and the best guarantee is our commitment to our customers. If for any reason you are not satisfied with your order, you within 7 working days from the date of delivery of the order, to return it. (According to art. 44 of Law 7/1996 of 15 January Retail Trade amended by Law 47/2002 of 19 December.) • The product must be returned as delivered, ie unused. Shipping charges and collection in case of return borne by the customer. To make the refund, the product must be in perfect condition. any items that we do not arrive in perfect condition and packaged in excellent condition shall not be paid. To make your return, send us an email prior explaining the causes: info@jsoriasis.es. Upon receipt of the merchandise in our stores, and after checking the status of it, we will proceed to refund the amount according to the method of payment by the customer.   2nd If defect or shipping error the return of defective or faulty products will be admitted by Jsoriasis, being Jsoriasis who will take care of the shipping. Once we arrive to our facilities we will check the reality of the defect or shipping error, sending the case may exchange the item at no charge. No return or refund of all that product the special measure is possible, as this implies manufacture adapted and performed on the order itself. To make your claim and / or refund, send email to why Jsoriasis or otherwise contacting: Jsoriasis c / Camino de la Purisima, Street Cubelles # 3 46870, Ontinyent (Valencia) stating the reasons for such claim and / or return the product.


Cancellation of purchases:

The user can cancel the purchase if this has not been processed in full and has not left our warehouse. In order to ensure the customer for such cancellation, it is advisable to contact telephone 962135291 with our Customer Service.

If the order has been sent before your call it will be considered as a return.

All submissions should be sent by any transportation agency or prepaid post, otherwise will be returned except those derived from manufacturing problems.

Delivery time varies depending on your geographic location or the destination of your purchase. The maximum delivery time is 10 working days (excluding vacation or holiday periods) if instead proceed with its delay, for any reason, it would be informed via e-mail or telephone.

Once your order leaves our facilities, we will email you a message informing the output.



All our products are original manufacturer's warranty, Jsoriasis warrants its products, under the legally established terms, for a period of 2 years from the date of delivery.

They are excluded from the warranty defects caused by misuse, negligence, treatments or tampering, or materials under normal use wear.

When the use of the guarantee being justified, he will opt for the replacement of the article, rebate or refund under the terms established by law.

The guarantee will lose its value in cases where:

• If modify, alter or replace the invoice.

• If handled or repair the product guaranteed.

• If no proof of purchase.


To use the guarantee, it is essential to present proof of purchase. To receive under warranty, contact Jsoriasis , either via email by writing to info@jsoriasis.es or by calling 962 135 291.


Applicable legislation:

Commercial transactions with www.jsoriasis.es are subject to Spanish law. Laws applicable to the subject:

· Law 34/2002 of July 11, Services Information Society and Electronic Commerce.

· Law 7/96, of 15 January, of the Retail Trade.


In case of conflict or disagreement in the interpretation or application of these General Terms and Conditions, the Courts hearing the case will be those applicable rules on jurisdiction.


In the event that the purchaser is domiciled outside Spain, both parties submit to the Courts of Valencia (Spain).